Question 1

Is Cut Collective only for builders and cabinet makers?

Accepted Answer

No. While we manufacture trade-quality cabinets for cabinet makers and builders, DIY renovators and homeowners are also welcome to sign up and order high-quality cabinets for personal projects.

Question 2

Can I get benchtops through you?

Accepted Answer

Yes. We supply EGGER benchtops manufactured using genuine high-pressure laminate (HPL). They are resistant to stains, burns, UV light, heat, steam and impact, and come in multiple decor options. Excess length is cut to suit your base cabinets.

Question 3

How does online ordering work?

Accepted Answer

You start by creating a new job in the system.

Enter your job name, reference code, contact number and optional description.

Choose pickup or delivery, then create the job to receive a unique job number — this becomes your reference for all communication.

If you need help, click the chat icon to speak with support.

Question 4

I’ve forgotten my password — what do I do?

Accepted Answer

Simply reset your password by entering the email you signed up with. You’ll receive a new password to log back in.

Question 5

I signed up but didn’t receive my password — what now?

Accepted Answer

Check your Spam/Junk folder.

If it’s not there, use the password reset option with the same email you signed up with — you’ll receive a new password shortly.

Question 6

What is the timeframe on my order?

Accepted Answer

Most orders have a lead time of 7–10 business days, depending on the size and complexity of the job.

Question 7

What if I need a rapid turnaround?

Accepted Answer

Select from our range of stocked boards — these are always available. Jobs using stocked boards can often be completed in as little as 3–4 days (sometimes even faster).

Question 8

Do you assemble cabinets?

Accepted Answer

We supply flat-pack cabinetry and also offer an assembly service.

Question 9

How accurate is your cutting?

Accepted Answer

We use CNC machining to ensure perfectly accurate cabinet cutting.

Accurate measurements lead to perfect cabinets — our guides explain how to measure correctly so everything fits during installation.

Question 10

Is your online ordering system only for trades?

Accepted Answer

The system is designed for cabinet makers, trade professionals and builders.

However, DIY customers are welcome to sign up and use it for personal projects.

Question 11

Is it easy to assemble my own cabinets?

Accepted Answer

Yes. We provide comprehensive guides, video tutorials and step-by-step instructions, suitable for both professionals and DIY renovators.

Question 12

Are your products Australian-made?

Accepted Answer

Yes. We use high-quality Australian-made board and manufacture everything locally — cutting, edging and assembly.

Question 13

Can I order specialised cabinet products?

Accepted Answer

Once you sign up, you can access a large library of cabinetry products.

Each product is customisable, and you can submit variation requests.

If something you need isn’t in the catalogue, contact the team for guidance.

Question 14

What’s the fastest way to get an accurate quote?

Accepted Answer

Use the online portal to customise sizes, colours and finishes — pricing updates in real time.

Question 15

How do I create an account and start designing?

Accepted Answer

Click “Sign Up” and enter your details.

Once registered, you can use the full design and ordering system.

Question 16

Can I save my design and return to it later?

Accepted Answer

Yes. All designs can be saved and edited at any time.

Question 17

Can I save templates to reuse for multiple jobs?

Accepted Answer

Yes — you can duplicate layouts for new jobs without redrawing them.

Question 18

Do you work on areas other than kitchens?

Accepted Answer

Yes. Cut Collective also works on laundries, wardrobes, TV units, storage, custom cabinetry and other residential or commercial joinery.

Question 19

What services do you provide?

Accepted Answer

CNC board cutting, edgebanding, flat-pack cabinetry, hardware supply, and some custom cabinetry by request.

A 3D design service with onsite measure and professional plans is also available.

Question 20

Do you check measure?

Accepted Answer

No. We manufacture based on the measurements you provide.

We do not visit sites.

Measuring is easy — call us if you need help, or your installer can check the measure for you.

Question 21

Do you make everything locally?

Accepted Answer

Yes — all cutting, edging and assembly are done in our factory located Preston, Victoria.

Question 22

Can I pick up my order?

Accepted Answer

Yes. Once your order is ready, you’ll be notified.

Pickup is available Monday–Friday, 8am–5pm.

Contact the team to confirm a pickup time.

Question 23

What materials do you use?

Accepted Answer

We use high-quality Australian-made boards such as HMR particleboard and offer finishes like melamine or polyurethane. All materials are Moisture Resistant and selected for durability and premium finish.

Question 24

Do your cabinets come with hardware?

Accepted Answer

Yes. Flatpacks include high-quality Blum hinges and Hafele Drawer runners.

Panels are pre-drilled specifically for hinges and drawers.

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